Shipping policy

Delivery area
We ship to addresses within the contiguous 48 United States. We do not ship to Alaska, Hawaii, Washington, D.C., Puerto Rico, other U.S. territories, APO/FPO/DPO addresses, or international destinations.

Shipping cost
Standard shipping: $0.00 for all eligible orders. No minimum purchase is required.

Processing hours and cutoff
Orders are processed Monday-Friday, 9:00 AM-6:00 PM (UTC-5). The daily order cutoff is 6:00 PM (UTC-5). We do not process orders on Saturdays, Sundays, or U.S. federal holidays.

Orders received after the cutoff, on weekends, or on holidays enter processing on the next business day. Processing begins once the order and payment are confirmed.

Delivery estimates
Order processing: 1-2 business days.
Transit after shipment: 3-7 business days.
Estimated total delivery time: 4-9 business days from the start of processing.
Business days are Monday-Friday, excluding U.S. federal holidays. These are estimates, not guaranteed arrival dates.

Carriers and tracking
Depending on the destination and shipment, we may use USPS, DHL, UPS, or FedEx. The assigned carrier is identified in the shipping confirmation. Customers cannot assume a specific carrier will be used.

We email tracking information when your order ships. Please allow 24-48 hours for the first tracking update after the carrier receives the package. If tracking remains unavailable after that period, contact us with your order number.

Delays and delivery problems
If we cannot ship within the promised processing period, we will notify you, provide a revised estimate, and offer a choice between agreeing to the delay or canceling for a full refund. If we cannot obtain the agreement required by law, we will cancel and refund the unshipped order.

For a lost shipment, an unusually long tracking delay, or a package marked delivered that you cannot locate, contact us so we can investigate with the carrier and arrange an appropriate resolution. We do not require you to resolve the matter with the carrier alone.

Address changes and damage
Contact us within 24 hours of ordering if the delivery address needs correction. Changes are subject to fulfillment status. If a package cannot be delivered because an address was entered incorrectly, we will contact you before arranging any reshipment or additional charge.

Please inspect your delivery promptly. Report visible damage, a quality problem, or an incorrect item within 3 days of receipt when possible, and keep the packaging for the investigation. This requested reporting period does not limit rights available under applicable law. See our Refund Policy for return instructions.

Shipping support: info@echogatemarketplace.com