FAQ

Where do you ship?
We ship within the contiguous 48 United States. We do not ship to Alaska, Hawaii, Washington, D.C., Puerto Rico, other U.S. territories, APO/FPO/DPO addresses, or international destinations.

How much is shipping?
Standard shipping is free: $0.00, with no minimum purchase required for eligible orders.

When will my order arrive?
Processing takes 1-2 business days, followed by 3-7 business days in transit. Estimated delivery is 4-9 business days from the start of processing. Orders received after 6:00 PM (UTC-5), on weekends, or on U.S. federal holidays begin processing on the next business day.

How do I track my order?
We email tracking details when the order ships. The first carrier update can take 24-48 hours after the carrier receives the package. Contact us if the tracking information does not update after that time.

What is the difference between the storage options?
A hamper collects clothing in one place. A divided hamper or multi-bag sorter keeps loads separate. A rolling basket makes it easier to move clothing, while the bamboo shelving unit combines a lower laundry compartment with open shelf space. Some sorters add a hanging bar or ironing surface; these features are specific to those listings.

Are the bags removable?
The current dual-bag hamper, three-bag sorters, steel hamper with liner, and bamboo tilt-out unit include removable bags or liners. The open wire basket does not include a liner. Check the individual listing for the exact included parts.

Do the products require assembly?
Assembly requirements vary. Review the listing before purchasing and follow the included instructions. Check all parts before disposing of packaging. Contact us if hardware or instructions are missing.

How should I choose the right size?
Measure the intended floor space and any doorways the item must pass through. Allow extra room for a lid, tilt-out front, removable bags, or raised hanging bar. Capacity describes storage volume; it is not a load rating. Follow any stated weight limits.

How do I clean a basket or bag?
Follow the instructions for that product and each removable component. A washable liner does not mean the entire hamper can be machine washed. Dry metal, wood, and bamboo surfaces after cleaning, and do not assume every fabric bag has the same care requirements.

Can I change or cancel an order?
Email us within 24 hours of placing the order. We can help when fulfillment has not progressed too far. Changes and cancellations require confirmation. Shipped orders follow the return process.

Can I return an item if I change my mind?
Yes. Request a return within 30 days of receipt. The item must meet the condition requirements in our Refund Policy. You pay the return shipping cost, and we do not charge a restocking fee.

What if my item is damaged, defective, or incorrect?
Contact us within 3 days of receipt when possible, with your order number and a description. For confirmed problems that are our responsibility, we cover return shipping. The 3-day request does not limit your applicable legal rights.

When will I receive my refund?
We inspect returns within 3 business days of receipt. Approved refunds are returned to your original payment method within 5 business days after approval. Contact us if the credit has not appeared after that period.

Do you offer exchanges?
We do not offer direct exchanges. You may request a return and place a new order for the item you prefer.

Which payment methods can I use?
Use the options displayed at checkout. These may include Visa, Mastercard, American Express, Diners Club, Discover, Apple Pay, and Google Pay, depending on availability and device compatibility.

How can I contact you?
Email info@echogatemarketplace.com. Customer service is available Monday-Friday, 9:00 AM-6:00 PM (UTC-5), excluding U.S. federal holidays.