Privacy policy

Who is responsible
ECHOGATE 65 MARKETPLACE LLC, trading as Echogate Marketplace, is responsible for the personal information described in this policy. Our store is hosted on Shopify. Contact us at info@echogatemarketplace.com or 6016 ATONEMENT COURT, RICHMOND, KY 40475, US with privacy questions or requests.

Information collected
When you shop, contact us, or use the website, we collect information needed to provide those services. This can include your name, email address, telephone number, billing and delivery addresses, order details, payment status, support messages, and return information. Payment providers process payment credentials to complete transactions; please do not send card details by email.

The website and its service providers also collect technical information such as IP address, browser and device details, pages visited, and interactions with the shopping cart through cookies and similar technologies. The information collected by optional tools depends on the services enabled and your privacy choices.

How information is used
We use information to process payments and orders, arrange delivery, provide tracking, handle returns, answer questions, prevent fraud, maintain the website, and meet accounting and legal obligations. Where permitted, we may use it to understand how the store is used and improve the shopping experience. Promotional emails, if offered, include an unsubscribe option. Unsubscribing from promotions does not stop essential order or service messages.

Who receives information
We share relevant information with Shopify, payment providers, fulfillment and delivery providers, and other service providers needed to operate the store. They receive information appropriate to their role, such as an address for delivery or transaction details for payment processing. We may also disclose information to professional advisers, to comply with lawful requests, to protect legal rights, or in connection with a business transfer subject to applicable safeguards.

Shopify may also process certain information for its own purposes under its privacy policy: https://www.shopify.com/legal/privacy. Third-party payment services have their own privacy notices.

Cookies and privacy choices
Essential cookies support functions such as the shopping cart, checkout, security, and saved preferences. Optional analytics or advertising technologies, if enabled, may use additional information. Where offered, use the website's privacy controls to manage these choices. You can also adjust browser settings, although blocking essential cookies may affect checkout.

Where applicable law gives you a right to opt out of targeted advertising or the sale or sharing of personal information, you may exercise that right through available privacy controls or by contacting us. We honor applicable opt-out preference signals, including Global Privacy Control, as required by law.

Your rights
Depending on your state and applicable law, you may have rights to access, correct, delete, or receive a copy of personal information, withdraw consent, or opt out of certain uses. Email info@echogatemarketplace.com with your request. We may need to verify your identity and, where relevant, the authority of an authorized agent. We respond within the time required by law and do not discriminate against you for exercising protected rights. If we decline a request, you may contact us to request a review or appeal where available.

Retention and protection
We keep information for as long as reasonably necessary for the purposes described above, including order support, recordkeeping, dispute resolution, and legal requirements. We use reasonable safeguards appropriate to the information, but no online service can promise absolute security. Shopify and other providers may process information outside your state or country, subject to applicable requirements.

Children
The store is intended for general household shopping and is not directed to children under 13. We do not knowingly collect personal information from children under 13. Contact us if you believe a child has provided information so that we can investigate and take appropriate action.

Changes
We may update this policy as our services or legal obligations change. Material changes will be communicated when required by law.